DUALSA STUDIO
Returns & Refunds
We want you to feel confident in every Dualsa Studio purchase.
Return window
You may request a return within 14 days of delivery. Items must be unworn, unused, and returned with their original tags and packaging.
How to start a return
Send your order number and the items you wish to return to info@dualsa.com.tr. Our team will share the return instructions and the correct address for your parcel.
Refunds
Once the returned items are inspected and approved, the refund is issued to the original payment method. Shipping charges are non-refundable unless the item arrived faulty or incorrect.